Refund Policy

1. Card payments and unused credit

A successful credit or debit card payment is added to your USD account balance. Within 7 calendar days of payment, you may request a refund of the unused portion. Amounts already consumed by API calls, generation tasks, or other digital services will be deducted. Refunds are issued only to the original card and cannot be withdrawn, transferred, or sent to another account.

2. Failed and cancelled generations

If a task fails because of a platform, provider, network, or system error, or is cancelled before it starts where allowed, the reserved amount is automatically released to your account ledger. Completed tasks with delivered outputs are not refundable merely because of subjective dissatisfaction. Unused credit returned after a service failure may be requested back to the original card within 30 days of the failure.

3. Duplicate, incorrect, or unauthorized charges

Duplicate charges, incorrect amounts, and suspected unauthorized card transactions are reviewed manually. Within 30 days, email rimoon@chome.asia with your account email, order number, transaction date, amount, card brand, last four digits, and explanation. Never email a full card number or security code. Approved amounts are returned to the original card.

4. Non-refundable cases

• The payment is more than 7 calendar days old and is not a duplicate, incorrect, unauthorized charge, or refund required by law.
• Credit already used for API calls or completed, delivered, or downloaded digital services where the request is based only on subjective dissatisfaction.
• Terms violations, fraud, stolen payment methods, abusive chargebacks, or refund abuse.
• Fees charged by an issuing bank, bank, or payment processor that are non-refundable by law.

5. Review and timing

We review complete requests within a reasonable time. Approved refunds are normally submitted to the original card within 5–10 business days; the issuing bank determines when the credit appears. Contact: rimoon@chome.asia. We may update this policy as the service changes.